Incoming calls
Incoming calls
Answer questions instantly
- Incoming call
- FAQs + RAG
- Answer / Transfer
Handle incoming calls using FAQs and business knowledge. Answer the question or transfer the call when a person is needed.
Ask about this serviceOne call. One conversation. One task done.
We build call chatbots and voice assistants that understand what your customer needs and act in your systems. Answer the phone, manage appointments or add voice to your own product.
Start with one use case. Agree what AI can handle and when your team should step in.
One voice capability, ten use cases.
The same foundation connects channels, voice and your business tools. We activate the modules each service needs.
Phone / Web / App
Customers communicate through their preferred channel.
Entry channelsSIP telephony / WebRTC
Connects and manages voice communications.
Call connectionReal-time voice engine
Converts, understands and synthesises speech.
STT · Speech to text / TTS · Text to speechAI orchestrator
Decides, reasons and executes actions with context.
LLM · Context · ToolsIntegrations
Connects to your business systems.
CRM · Calendar · ERP · Support
- Knowledge (RAG)
- Answers grounded in your business information and documentation.
- Identity and permissions
- Access to data and actions based on agreed identity and permissions.
- Logs and metrics
- Track conversations, tasks and outcomes to improve the service.
- Human handoff
- Transfer or escalate to your team with the conversation context.
Conceptual architecture. Connections, permissions and modules depend on the product and the customer’s systems.
What should voice do for your business?
From answering a question to recording an order. Choose one service or combine several on the same platform.
Bookings and appointments
Bookings and appointments
Manage bookings by voice
- Call
- Availability + Calendar
- Booking / Change / Cancellation
Check calendar availability and collect the details needed to book, change or cancel an appointment during the conversation.
Ask about this serviceReception
Reception
Your virtual receptionist
- Call
- Call handling + Bookings + CRM
- Service / Appointment / Message
Combine call handling, bookings and CRM to receive calls, identify the reason and record the interaction, appointment or message in the right place.
Ask about this serviceLead qualification
Lead qualification
Turn calls into opportunities
- Call
- Questions + Classification
- CRM lead / Sales
Ask about the customer’s needs and qualify the opportunity using your criteria. Record the lead in your CRM and pass it to sales with context.
Ask about this serviceCustomer support
Customer support
Provide AI support
- Call
- Knowledge + Diagnosis
- Solution / Ticket / Person
Consult your knowledge base and guide diagnosis. Suggest a solution, open a ticket or escalate to a person when required.
Ask about this serviceOrders
Orders
Take orders by voice
- Call
- Catalogue + Validation
- Confirmation
- ERP order
Collect an order, check the catalogue and validate details before confirmation. Connect the conversation to the order record in your ERP.
Ask about this serviceOutbound calls
Outbound calls
Reduce missed appointments
- Calendar
- Outbound call
- Confirm / Reschedule
- Calendar
Use scheduled appointments to make outbound confirmation calls. Capture the response and update the calendar or handle rescheduling.
Ask about this servicePost-call analysis · not real time
Post-call analysis · not real time
Analyse recordings
- Recording
- Transcription + Analysis
- Summary / Tasks / Metrics
Work with existing recordings: transcribe and analyse conversations to extract summaries, tasks and metrics. This service does not run in real time.
Ask about this serviceTraining
Training
Train through conversations
- Voice user
- AI simulation
- Evaluation / Feedback
Practise by voice with AI simulations. Evaluate conversations and receive feedback against the criteria you set for your team.
Ask about this serviceVoice in applications
Voice in applications
Add voice to your product
- In-app voice
- Identity + Tools
- Query / Internal action
Add a voice interface to your application. Use the user’s identity and authorised tools to query information or execute an internal action.
Ask about this serviceStart with your calls, not the technology.
We review one use case and your existing tools. You receive a proposed scope, integrations and review points before implementation.
Choose the use case
Which calls you handle, what the assistant should resolve and what needs a person.
Connect your systems
Calendar, CRM, ERP or support, with access limited to the necessary data and actions.
Test together
Validate conversations, exceptions and handoffs before agreeing the launch.
Before connecting your phone.
Is this a call chatbot or an assistant for my app?
The range includes both. Call handling, bookings and reception serve phone calls; voice in applications adds conversation to your web or app. Post-call analysis works with recordings and training uses simulations.
Can it hand over to a person?
We agree which situations require human involvement and how to transfer or escalate them. The conversation context accompanies the task so your team can continue.
Does it connect to my calendar, CRM or ERP?
We review your systems’ APIs and integration options. Scope is agreed before implementation: calendar availability, lead records, tickets or orders, depending on the service.
Do all services run in real time?
No. Post-call analysis transcribes and analyses recordings after the conversation. Call handling services converse live; Confirmations start outbound calls from the calendar and training uses simulations.
Do I need all ten services?
No. Start with one and combine others later. The foundation is shared, while modules, permissions and integrations are enabled for your use case.
Klarvai Services
Tell us which process you want to improve.
We start with how you work today and the outcome you want. From there, we arrange an initial conversation and assess what is worth automating.