Serving your customers without growing the team
Most of what arrives by phone, web or WhatsApp is the same handful of questions: opening hours, prices, availability, order status. We build assistants that answer with your real business information, check your calendar or your ERP and actually complete the task: book the slot, open the case, or hand the call to the right person. Anything needing judgement reaches a human with the full conversation.
Signs you need this
- Calls get missed at peak times, over lunch or out of hours.
- The team answers the same five questions every day.
- Appointment slots sit empty because someone cancelled late.
Customers
6 automations in this area
Web and WhatsApp support
An assistant that answers with your company’s real information and books, at any hour.
- In
- Customer questions in your website chat or over WhatsApp.
- What it does
- AI answers using your real data: opening hours, prices, order status, availability.
- Out
- An instant answer, a booked appointment, or the enquiry handed to a person with the whole conversation.
- Human review
- Whatever the AI cannot resolve goes to your team — never into the void.
- Connects to
- WhatsApp Business, your website chat, your calendar and your order database.
- Outcome
- Most repeat questions get resolved without interrupting anyone on the team.
- Example
- A shop with 200 weekly "where is my order" enquiries stops answering them: the assistant checks the shipment and replies.
AI phone agents
The phone always gets answered, understands what the caller needs and gets it done.
- In
- A phone call.
- What it does
- Understands what the customer wants, looks up the business information and takes action.
- Out
- A booking, a support case, a lead, or the call transferred to the right person.
- Human review
- You set what it can resolve alone and what it always transfers; every call is transcribed.
- Connects to
- Phone system, CRM, calendar, ERP and WhatsApp.
- Outcome
- No missed calls at peak times, over lunch or out of hours.
- Example
- A clinic with two lines permanently busy stops losing calls: the agent picks up, books the slot and confirms by WhatsApp.
Tickets and incidents
Every incident gets classified, prioritised and routed to the right technician with the context ready.
- In
- Incidents by email, form, phone or WhatsApp.
- What it does
- Classifies type and urgency, finds similar cases already solved and proposes the first reply.
- Out
- Ticket opened, prioritised and assigned, with the suggested fix and the customer notified.
- Human review
- The technician validates the proposed fix before closing the ticket.
- Connects to
- Email, phone, WhatsApp, your helpdesk and your knowledge base.
- Outcome
- First response in minutes, and less time hunting for how it was fixed last time.
- Example
- A support desk with 60 incidents a day discovers a third of them are answered by an article that already existed.
Appointments and reminders
The calendar fills and confirms itself, with far fewer wasted slots.
- In
- Appointment requests by web, WhatsApp, phone or email.
- What it does
- Checks real availability, books, confirms and sends reminders; handles changes and cancellations.
- Out
- Appointment in the calendar, confirmed, reminder sent, and the slot released if it is cancelled.
- Human review
- You define hours, durations, overlaps and which cases need a human.
- Connects to
- Google Calendar or Outlook, your practice software, WhatsApp and SMS.
- Outcome
- Fewer no-shows and slots that get offered again instead of sitting empty.
- Example
- A centre with 90 weekly appointments cuts no-shows with a reminder 24 hours before that lets people reschedule in one tap.
Customer onboarding
When a new customer signs, everything that needs doing gets done, in the right order.
- In
- An accepted quote or a signed contract.
- What it does
- Creates the customer in your systems, requests the missing paperwork, prepares access and books the kick-off.
- Out
- Customer set up, documents collected and the team notified, with the checklist closed.
- Human review
- Legal and risk checks are approved by a person.
- Connects to
- CRM, ERP, e-signature, email and document storage.
- Outcome
- Faster starts and a first impression that does not depend on who happens to be in that day.
- Example
- An accountancy firm onboards a new client in 10 minutes instead of three days of emails chasing documents.
Surveys and reviews
You ask for feedback at the right moment and turn the good feedback into public reviews.
- In
- A finished job, a delivered order or a closed incident.
- What it does
- Sends a short survey, interprets the answer and routes it: public review if it is positive, internal alert if it is not.
- Out
- More Google reviews, and complaints caught before they get published.
- Human review
- Your team replies to reviews from a draft that is already prepared.
- Connects to
- Google Business Profile, email, WhatsApp, CRM and ERP.
- Outcome
- More recent reviews — the factor that weighs most in local search.
- Example
- A garage asks for feedback at handover and multiplies its Google reviews without anyone having to ask in person.
Outcomes and examples are illustrative estimates. The specific target for your process is agreed after the diagnosis, in writing.
Do you recognise any of these processes?
Tell us which one costs you the most time. In a short call we work out whether automating it makes sense and, if it does, we send you the diagnosis with the scope and the quote in writing.
Request a diagnosis